Application Opening: 1/26/2024
Application Filing Deadline: 2/8/2024
Annual Salary:$91,806 - $111,540
- Recruitment ID: RTF0143476-01136837
APPOINTMENT TYPE: Temporary/Permanent Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc
Project Name: Power Enterprise Strategic Communications and Marketing Plan Implementation
The Project: The Power Communications team works across CleanPowerSF and Hetch Hetchy Power programs, and we are responsible for customer notifications, digital communications, social media, traditional media, community engagement, marketing, advertising, and public relations. The 1312 Public Information Officer will specifically help support on marketing and advertising for several Power Enterprise customer programs and assist in implementing a new three-year strategic communications and marketing plan for Hetch Hetchy Power.
Position: Join our dynamic, passionate team and help build the future of clean energy! The SFPUC is expanding access to clean energy for all San Franciscans through its CleanPowerSF and Hetch Hetchy Power programs. We currently serve more than 70% of the electricity demand in San Francisco and we are looking for a detail-oriented, well-organized marketing and communication specialist to help us retain customers, communicate, and market programs, create information and education materials, and support our customers and stakeholders through community engagement and outreach.
Marketing and Advertising: Support on the development of marketing and communication materials for Power Enterprise customer programs, the implementation of the Hetch Hetchy Power Strategic Communications and Marketing Plan, and other marketing and advertising campaigns as needed.
Outreach and Engagement: Assist with outreach efforts including staffing in-person town hall events for SFPUC Power customers living in affordable and public housing, and attending community meetings and neighborhood events to promote the Our City Our Power campaign.
Project Management: Oversee and manage specific projects or efforts such as infrastructure project communications, emergency communications to Power customers, legally required mailings, and drafting quarterly reports or presentations for the SFPUC Commission, SFPUC Citizens Advisory Committee (CAC) and/or other public bodies.
Community Events: Represent the agency and Power Enterprise in local community events such as neighborhood fairs, festivals, school events, and neighborhood group presentations to promote SFPUC Power services and projects.
Customer Service: Respond to direct inquiries from customers or members of the public as needed, work with internal staff and third-party vendors to ensure that complex customer service requests are routed and responded to efficiently, provide updated talking points and program information to Call Center staff on a regular basis.
Content Creation: Develop compelling and creative content for social media, e-newsletters, marketing collateral, website pages, and other Power Enterprise communications.
Racial Equity: Support implementation of the SFPUC’s Racial Equity Action Plan, attend internal racial equity meetings, integrate equity into all Power communications projects.
Other: Perform related duties as assigned.
Education: Possession of a baccalaureate degree from an accredited college or university
Experience: Two (2) years of professional experience in public affairs, public information, editorial, newspaper, magazine, radio, television, public relations social media, digital engagement, advertising or similar work involving collection and dissemination of news and information wherein the preparation or direction of informational material for mass media on the development of public information program was a major part of the position.
1) Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.
2) Possession of a Master’s degree from an accredited college or university in public relations, journalism, mass communications or a closely related field may substitute for one (1) year of the required experience.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Fluency in a language other than English with preference for Cantonese
Excellent written, verbal, and presentation skills
Experience conducting community outreach or supporting public awareness campaigns
Attention to detail and ability to manage multiple projects simultaneously
Proficient with web and print authoring tools such as Adobe Acrobat, WordPress, etc.
Experience with customer relationship management (CRM) systems such as Salesforce’s Marketing Cloud or MS Dynamics
Interest in clean energy, sustainability, and the environment
“The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.”
Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Additional Information Regarding Employment with the City and County of San Francisco:
Information About The Hiring Process
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
Right to Work
Copies of Application Documents
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
Select the “Apply Now” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Rocio Mendoza, by email at Rmendoza@sfwater.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.