When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
Washington County Department of Social Services
Local General Administration
122 N. Potomac Street
Hagerstown, MD 21740
The Public Information Office(PIO) will oversee the planning, design, and implementation of the internal and external communications that support the Washington County Department of Social Services(WCDSS). The PIO is responsible for developing and maintaining relationships with local news media, sister agency communication officers, community partner organizations and legislators and their staff to ensure a wide array of audiences and outlets receive and understand WCDSS's messages. This position is instrumental in leading media management, including multiple social media outlets, promotion and marketing efforts, and community outreach to advance the Director's priorities as it relates to promoting the programs and services offered by Washington County Department of Social Services. The PIO will work in conjunction with WCDSS leadership and the DHS Office of Communications to develop and implement campaigns, graphic design projects, photography, video production, publication design, speeches, media relations, issues management, and event planning.
Additionally, this position will serve as Special Assistant to the Director. In this role the PIO will develop surveys, analyze data, develop forms for internal agency use and prepare the Agency's annual report. This position will also need to maintain information that requires a high degree of discretion as well as coordinating the agency's response to customer inquiries and constituent correspondence.
- Creates, develops, and implements an internal communication strategy.
- Creates, develops, and manages an external communications plan.
- Maintains activity on social media accounts.
- Develops and maintains relationships with news, media, editors, reporters, other communication officers and agency staff.
- Leads media management including social media, promotion and marketing efforts, and community outreach.
- Works with the Agency's executive team to create and implement strategies to community the Director's priorities for the agency.
- Provides a high level of administrative support to the Director.
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of administrative staff or professional work.
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
A Bachelor’s degree from an accredited college or university in Communications.
Six months of intermediate experience in Google Suite and Microsoft Office.
Six months of experience of independent and effective oral and written communication to specific audiences, colleagues, and community partners.
Six months of experience providing gold standard customer service.
Six months of experience coordinating, planning, and engaging in public events, community, and agency events.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
- Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave – ten (10) days of accumulated annual leave per year.
- Sick Leave – fifteen (15) days of accumulated sick leave per year.
- Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays – State employees also celebrate at least twelve (12) holiday per year.
- Pension – State employees earn credits towards a retirement pension.
- Positions may be eligible for telework.
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142 Baltimore, Maryland 21201.
All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.
If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to firstname.lastname@example.org. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
If you have any questions concerning this recruitment process for this position, please contact 410-767-7199.
TTY Users: call via Maryland Relay.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.